How can I return my item?
We understand that occasionally you may wish to return your item to us for a number of reasons. We think that making this process as easy as possible is essential to offering our customers the best service possible.
That's why we offer Free Returns via our Royal Mail returns portal. This allows you to quickly and easily submit and book your return postage label and this is absolutely Free of charge.
To book your return label, please visit the below link to Royal Mails Label Booking portal.
Book Your Free Tracked Return Label < Click Here
Or, if you prefer you can send the item back to us via a courier of your choice.
Inhabito returns address:
Willow End Park, Blackmore Park Rd
Welland, Malvern WR13 6NN
Please note that we cannot cover losses or return postage cost when you return your items via a courier of your choice.
Be sure to enclose a covering note with the item that clearly shows your Order Number, Name and the reason for your return otherwise we may not be able to process your return as efficiently and as quickly as we would like.
If you have any questions about this process, please contact us at firstname.lastname@example.org
My item has been returned by the courier, what happens now?
Once your return has been received it will be processed and a refund raised for your order. Refunds can only be made to the original payment method and can take up to 10 working days.
How long will my refund take?
Once your goods have been returned to us, we will check to ensure they meet the returns guidelines and then process your refund.
Please note that all refunds will go back to the original payment method used when ordering.
Please allow up to 10 business days from the day we received your item, for this payment to be received into your account. This can also be dependent on the length of time your bank takes to process the payment.
Can I send my item back for an exchange?
Regretfully we are unable to offer an exchange service, however providing the return guidelines have been met, we will refund you for the goods returned. You can then purchase your chosen item.