This privacy policy sets out how inhabito.com uses and protects any information that you give inhabito.com when you use this website. inhabito.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. inhabito.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information to full fill your order:
- Your name
- Contact information including email address and telephone numbers.
- Demographic information such as your address.
- Other information relevant to customer surveys and/or offers.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping. This information is used in case of product warranty claims and potential product recalls.
We may use the information to improve our products and services. This will be used internally and not shared with any other party.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. This will be restricted to offers and services offered by inhabito.com and no other party. You will be given the option to opt into our promotional emails, and can opt out at any time by contacting us directly. We may send you a cart abandonment email to remind you about an item that you left in your basket, or in the checkout. This email is sent following your engagement with our website and our products. We send these emails to you on the basis of legitimate interest compliant with GDPR.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone. The main reason for this type of email would be to ask for your feedback relating to your order and your order experience. We use trusted and GDPR compliant review companies to offer this service.
Companies and Partners that have access to your data
Royal Mail: We use Royal Mail services to deliver items across the UK. We share data with them so that can fulfil the delivery of goods purchased. Data used by RoyalMail includes Name, Delivery Address, Contact Telephone Numbers and Email Address. To view the Royal Mail privacy policy and compliance details please here: https://www.royalmail.com/business/privacy-policy/
DPD: We use DPD to deliver our smaller items across the UK. We share data with them so that they can full fill the delivery of goods purchased. Data used by DPD includes Name, Delivery Address, Contact Telephone Numbers and Email Address. To view the DPD's Privacy Policy and compliance details please click here: https://www.dpd.co.uk/privacy_policy.jsp
APC: We use APC to deliver items across the UK. We share data with them so that they can full fill the delivery of goods purchased. Data used by APC includes Name, Delivery Address, Contact Telephone Numbers and Email Address. To view the APC Privacy Policy and compliance details please click here: https://apc-overnight.com/site-information/privacy-policy
CloudCommercePro: We use CloudCommercePro to help us manage your orders. This partner gathers all of our order information from our main selling channels including our Website, Amazon and eBay. This helps us offer you a better customer experience. Data shared with CloudCommercePro includes Name, Address, Telephone numbers, Email address, Item Purchased. All data held by CloudCommercePro is subject to Data Protection and GDPR. To View the CloudCommercePro Privacy Policy and compliance details please follow the link: https://cloudcommercepro.com/gdpr/
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. This is in accordance with GDPR regulations.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for internal statistical analysis purposes.
We also use third part cookies from Trustpilot to allow them to carry out the function of requesting service reviews for orders placed on our website.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Hotjar
With your consent, this website uses web analysis services by Hotjar Ltd., Level 2, St. Julians Business Centre, 3 Elia Zammit Street, St. Julians STJ 1000, Malta (“Hotjar”).
Hotjar allows the tracking of activities on this website in the form of so-called Heatmaps. By using the Heatmaps service by Hotjar, Inhabito can see, for example, how far users scroll, how users move through this website, which links users click and how often users click the links.
This website also uses the Recordings function offered by Hotjar. This service records certain data about how users navigate through this website during a session, for example HTML changes that happen while using this website, mouse movements, mouse clicks, scroll movements or how a user’s browser viewport size changes. As regards certain, selected input fields, keystrokes might also be recorded.
By using the aforementioned Hotjar services, Inhabito acquires valuable information about how users interact with and navigate through this website to make it faster and more user-friendly. Besides the information about a user’s interaction and navigation (such as which links users choose to click, mouse movements, etc. as explained above) the device screen size, device type, operating system and browser information.
Hotjar does not record content and information users fill in a field or submit via this website.
Hotjar creates a Hotjar Tracking Code for tracking the user’s use of this website via a Hotjar cookie.
For further information about Hotjar and its service, please see https://www.hotjar.com. Users can find Hotjar‘s privacy policy under https://www.hotjar.com/privacy.
The legal basis for enabling the Hotjar cookies is your consent (Art. 6 para. 1 lit. (a) GDPR). We will only use Hotjar cookies if you explicitly allow it. If you permitted the use of Hotjar cookies, you can withdraw your consent and disable the Hotjar cookies at any time by updating your cookie settings. Alternatively, the Hotjar cookies can be disabled by following the instructions under: https://www.hotjar.com/legal/compliance/opt-out.
You have the right to object, on grounds relating to your particular situation, at any time to such processing. To exercise this right you may at any time deactivate the use of cookies in the cookie settings.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may request details of personal information which we hold about you under the Data Protection Act 1998, and GDPR regulations. If you would like a copy of the information held on you please write to us.
If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.